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ARC Protection Corporation has been contracted for personal protection, K9 services, mobile patrols and fixed guard security by Kinder Morgan Canada (KMC) for the past two years. During this period ARC has performed very well providing personal protection and fixed guards at our emergency management public event, maintaining K9 and handler 24 hour seven day a week coverage at our two critical operations sites and additional mobile patrols and tail vehicle coverage at our critical operations sites when requested.
ARC is very progressive using electronic technology for their daily reports, facility maintenance issues and security incidents. KMC supervisors, managers and field staff have instant notification through e-mail when any security issue occurs. All ARC security staff use smart phones and have KMC ‘s post orders available electronically if the need arises in the field. All reports are easily accessible through their web site thus eliminating KMC paper copies retained on site.
I have worked very close with ARC management over the last two years to mitigate protesters and potential security threats. They are very professional and diligent and the customer’s interest always comes first. If you do not require the service they will not push it. They are very easy to work with and totally engaged with their operation. One of the best security companies I have worked with over my 34 year career. I am very pleased ARC is a part of our KMC daily facility operation and security coverage concerns are non existent.