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The Ministry of Transportation & Infrastructure (the ‘Ministry’) has used the services of ARC Protection since spring 2015 to secure several large Ministry owned lands in Maple Ridge.
ARC Protection has been responsible for daily surveillance of these lands, which have been the target of squatters and homeless encampments for years due to their secluded location. ARC Protection has acted quickly and professionally to these situations to inform us of the issue and to assist us in safely and expediently resolving the matter.
Most recently, ARC Protection was called on by the Ministry to address a highly time sensitive security matter. Despite being contacted after business hours, ARC Protection attended the site and provided frequent updates on the status of the situation. This situation has further demonstrated to the Ministry ARC’s professional work ethic and commitment to customer service.
In conclusion, we are very satisfied with the service we’ve been provided to date and would recommend ARC Protection to other organizations or individuals who are considering site security providers.
If you wish to discuss this matter further, please do not hesitate to contact me at (250)387-6048.
~ Kevin House, Manager, Property Development & Marketing
ARC Protection Corporation has been contracted for personal protection, K9 services, mobile patrols and fixed guard security by Kinder Morgan Canada (KMC) for the past two years. During this period ARC has performed very well providing personal protection and fixed guards at our emergency management public event, maintaining K9 and handler 24 hour seven day a week coverage at our two critical operations sites and additional mobile patrols and tail vehicle coverage at our critical operations sites when requested.
ARC is very progressive using electronic technology for their daily reports, facility maintenance issues and security incidents. KMC supervisors, managers and field staff have instant notification through e-mail when any security issue occurs. All ARC security staff use smart phones and have KMC ‘s post orders available electronically if the need arises in the field. All reports are easily accessible through their web site thus eliminating KMC paper copies retained on site.
I have worked very close with ARC management over the last two years to mitigate protesters and potential security threats. They are very professional and diligent and the customer’s interest always comes first. If you do not require the service they will not push it. They are very easy to work with and totally engaged with their operation. One of the best security companies I have worked with over my 34 year career. I am very pleased ARC is a part of our KMC daily facility operation and security coverage concerns are non existent.
~ Wayne Arcand, Manager, Security, Kinder Morgan Canada
During the 2010 Vancouver Winter Olympics, the Can-Am Protection Group (Now ARC) was contracted to provide Canine services at the VIA Rail facility located at 1150 Station St., Vancouver.
They were responsible to provide a security service which included searches in the detection of illegal explosives that could have been placed at the VIA Rail Station, the service area, the platform area, on-board VIA Rail trains and at the VIA Rail Vancouver Maintenance Center. Under the leadership of Rob Jonatschick, the Canine Teams selected to provide this service did so with the proper training and required knowledge to perform their tasks with the utmost of professionalism and expertise.
VIA Rail continues to use the services of ARC Protection Corp as and when the need arises.
As an ex-RCMP officer having worked with Canine handlers, I am very comfortable in recommending the ARC Protection Corp for any services you may require. ARC Protection Corp demonstrated that they can perform their duties under any conditions.
Should a need arise; I can assure you that I would have no hesitation in requesting their services. Should you require additional information, please do not hesitate to contact me.
~ Fern Breau, Senior Advisor – Security, VIA Rail Canada Inc.
As the Executive Director of Little Warriors and the Be Brave Ranch, a treatment facility for children who have been sexually abused, I hired ARC Protection Corp in August of 2016 to provide security for this facility.
The Be Brave Ranch is on 120 acres with approx. 30 acres fenced. We have several buildings on site and the safety of the children and staff is imperative to us.
I have been totally pleased with the service we receive from ARC Protection Corp. The guards monitor all of our buildings every hour and patrol the grounds every shift. They are always punctual, professional and well trained and keep me continuously informed of any concerns or incidences that occur.
Their Operations Manager that I directly work with is always prompt to respond to any requests or concerns I might have and is always just a phone call away.
ARC Protection Corp. has become an important part of our team and we are pleased to work with them.
~ Laurie Szymanski, Executive Director, Little Warriors
I am pleased to recommend the security services provided by ARC Security.
We have used the services of ARC for the past 7 1/2 years. All of our experience during our six-year association with ARC has been very positive and ARC has a history of timely and responsive service.
Our changing needs have necessitated a change in suppliers and our decision to change security providers was not reflective of ARC’s ability.
We know of no reason why you should hesitate to award a contract to this firm and I sincerely recommend the ARC as a security provider.
~ Kathleen Cormier, Executive Director, Procurement & Product, Rocky Mountaineer